Warranty

Warranty Policy

Warranty Time:
1 Year warranty for Printers, 1 month warranty for Accessories.

Eligibility Requirements:
- Request product maintenance within 1 year from the date of receipt. - Provide valid proof of purchase, documents, order numbers, and detailed product and fault information. - The printer must not have been modified, including third-party parts or firmware. - Defective parts must not be due to incorrect operation or user error.

Warranty Steps:
- Detail the product issue, including product information, purchase details, fault description, and pictures/videos of the issue. - A technical support engineer will attempt to diagnose and resolve the issue via email or remote assistance.

Machine Troubleshooting Process

The 3D printer is a DIY machine, so it needs some adjustment then it will work well

Breakdown Info

Let us know what we can do for you by emailing us your order ID, breakdown information and pictures or videos

Resolve Issue

A technical support engineer will try to diagnose and resolve your issue via email and fb message.

Feedback

The customer tests and adjusts the printer based on the engineer's opinions, and if necessary, provides the videos or pictures the engineer needs.

Reissue New Parts

The engineers help customers solve problems and, if necessary, we will reissue free parts to customers.