Shipping Time and Rules
Shipping Zones and Warehouses:
We have several warehouses located in the US, EU, CA, UK, AU, and China. Normally, your order will be directly dispatched from the warehouse near your location. If you purchased a pre-sale product or received a free gift, shipping may be delayed as we prepare inventory near you. In cases where accessories are out of stock in your region, we may ship directly from China, with estimated delivery times updated on the product page.
Shipping Fees:
1. Free shipping for new 3D printers ordered from the US, EU, UK, Canada, Australia, Malaysia, Hong Kong, Taiwan, and most areas of China.(T500,SV06 ACE &SV08 will charge additional shipping costs.). 2. Refurbished 3D printers ship free to select EU countries; extra fees apply for Sweden, Slovenia, Slovakia, and Romania based on distance from our FR maintenance warehouse. 3. Accessories incur shipping fees based on weight; additional charges apply for some countries like New Zealand, Mexico, and others.
Taxes and Customs Duties:
- Import duties, VAT, and other taxes are not included in the purchase price. - Customs duty exemptions apply to certain regions and product types, detailed on our website. - Customers are responsible for paying customs duties during clearance. Refusal due to high taxes may result in a refund upon return to our warehouse.
Logistics Inquiry Methods:
- US warehouse-UPS : https://www.17track.net/en
- US maintenance warehouse-UPS : https://www.ups.com/fr/en/Home.page?
- EU warehouse-DHL: https://www.dhl.com/pl-en/home.html
- FR maintenance warehouse-DHL: https://www.dhl.com/pl-en/home.html
- CA warehouse-FedEx : https://www.fedex.com/en-us/home.html
- UK warehouse-Yodel : https://www.yodel.co.uk/
- AU warehouse-Eparcel : https://track.4px.com/#/
- China warehouse-4PX : https://track.4px.com/#/
Shipping Issues
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before shipment by contacting our customer support team at info@sovol3d.com or Sovol 3d Facebook. Once shipped, we cannot guarantee updates to your address.
Q: What should I do if the logistics tracking hasn't updated after shipment?
A: If tracking hasn't updated after 7 days, please contact us. Within 7 days, please wait patiently.
Q: Why did I receive only part of my order?
A: We may ship printers, accessories, and filaments separately due to different logistics channels causing varying delivery speeds. Contact us for tracking numbers and wait patiently for remaining items.
Q: I received a shipment delivered email but nothing arrived. What should I do?
A: First, contact your local post office and check around your delivery area (e.g., mailbox, doorway, yard). If still not found, contact us for assistance.
Q: Why hasn't my order shipped yet?
A: Shipping may be delayed 1-3 days during weekends, holidays, and festivals. You'll receive a notification email with tracking information once shipped.
Q: Which countries do Sovol products generally ship to?
A: Our products typically ship to the United States, Europe, United Kingdom, Canada, Australia, New Zealand, Singapore, Japan, Philippines, Thailand, South Korea, Malaysia, Hong Kong, Taiwan, and other parts of China.
Q: Which shipping option should I choose when purchasing accessories if not in the US, EU, or UK?
A: Please select "Ship from China".
Return Policy
Return Time:
Sovol3d.com will refund within 14 days of the received date or replace any item if the criteria are met.
Criteria for Returns:
1. Item not received: You did not receive the item you paid for.
2. Not as described: The item received is significantly different from what was described, including:
- Receiving a completely different item.
- Misrepresentation of item condition (e.g., purchasing "new" but receiving a used item).
- Item advertised as authentic but not authentic.
- Missing items from your order.
Return Steps:
- You have a 14-day dispute period from the received date. Contact us via email or direct message to confirm the issue.
- Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow time for processing.
- Before returning the product, please take a picture and provide it to us.
- After returning the product, it may take up to 25 days for us to receive it. Upon receipt at our operation center, refund processing takes 2 business days, with funds appearing in your account within 3 to 5 business days.
Return Shipping Costs:
- If the customer declines delivery, they are responsible for shipping costs for both sending and returning, plus any customs duties.
- If the return is due to customer reasons, the customer covers all shipping fees based on their chosen carrier.
- If the return is due to our error or product issues, we cover return shipping costs. Customers can choose exchange or return and must use the carrier provided, providing a shipping fee receipt including return address, tracking number, carrier company, and amount.
Warranty Policy
Warranty Time:
1 Year warranty for Printers, 1 month warranty for Accessories.
Eligibility Requirements:
- Request product maintenance within 1 year from the date of receipt.
- Provide valid proof of purchase, documents, order numbers, and detailed product and fault information.
- The printer must not have been modified, including third-party parts or firmware.
- Defective parts must not be due to incorrect operation or user error.
Warranty Steps:
- Detail the product issue, including product information, purchase details, fault description, and pictures/videos of the issue.
- A technical support engineer will attempt to diagnose and resolve the issue via email or remote assistance.
Enhanced Stability and Structure
The overall frame has been upgraded, with the Z-axis guide rods increased from 8mm to 10mm, enhancing structural strength
Metal Bearings and Tracks
The XY dual-axis wheel structure features improve wear resistance and extending lifespan significantly.
Dual Z-axis
The independent drive of dual Z-axis motors allows for precise Z-axis movement, making the leveling process simple and efficient.
Open Source*
You can tailor the printer to your specific needs, ensuring a personalized and optimized printing experience.
Full-Auto Leveling-Say ''Goodbye'' to A4 paper
Exceptional Printing Speed
Impressive maximum printing speed of 600mm/s and an acceleration of up to 20,000mm/s². Achieving speeds 12 times faster than the previous SV06 model. Benchy takes only 12m 59s, enhancing overall production efficiency greatly.
Real-time Monitoring
You can remotely control and monitor your ACE with Obico App and see what's going on even if you're not on site.
Advanced Planetary Dual Gear Extruder
Equipped with a planetary dual gear extruder featuring a 1:7.5 gear ratio, ensuring lightweight construction and powerful, consistent output. With a 300℃ high-temperature nozzle, the SV06 ACE supports a wide range of materials: PETG, TPU, PLA, ABS.
Resonance compensation
The intelligent algorithm precisely measures the pressure in the nozzle to ensure smooth and detailed surfaces.
Pressure Advance
Reducing ooze and layer lines significantly,enhancing corner precision for flawless prints
Efficient Cooling System
The SV06 ACE features a powerful and quiet dual high-flow fan system , ensuring even airflow for effective cooling and shaping.
OTA Updates
SV06 ACE simplifies the update process with OTA (Over-The-Air) upgrades. No technical skills needed—just click to upgrade.
Powerful Performance with Klipper Firmware
The SV06 ACE is equipped with Klipper firmware, a cutting-edge solution that leverages a Linux-based system and a 64-bit chip for enhanced computing power. Ensures precise motion control and optimal performance during printing, allowing for accurate and efficient 3D printing experiences.
One-Button Self-Check for Seamless Printing
Ensuring your assembly is correct and all components are functioning properly. Effectively reducing spaghetti monsters.
Removable Print Sheets
Dual-Sided to cover all your needs when printing from a wide range of different materials.
Intuitive UI
4.3 inch capacitive touch screen as easy as your smart phone.You don't have to be a 3D printing expert to use the SV06 ACE.
Easy To Use Off The Internet
Support WIFI and USB. Designed for local offline use, it ensures that you don’t need to rely on network services to printing.
Assembly in 15 Minutes
It doesn't take a skills to assemble SV06 ACE, just 15 minutes from the time ACE arrives at your door.
Specifications
| Parameter | SV06 ACE | SV06 |
|---|---|---|
| Max Printing Speed | 600mm/s | 100/200mm/s |
| Recommended Printing Speed | 250-300mm/s | 50-80mm/s (150mm/s) |
| Acceleration | 20000mm/s² | 500mm/s² |
| Nozzle Size | 0.4mm | 0.4mm |
| Print Time (0.25mm layer) | 12min 59sec | 96min |
| Heated Bed | 65°C-2min30s/100°C-7min30s | 65°C-3min/100°C-7min30s |
| Auto Leveling | Pressure Sensor | Proximity Switch |
| Z Offset | Auto | Manual |
| Material Detection/Filament Sensor | Yes/Bearing Filament Tube | No/Non-bearing Filament Tube |
| Print Plate | Dual-sided Black PEI-coated Steel | Single-sided Amber PEI-coated Steel |
| Display | 4.3" Capacitive Touchscreen | Knob and Blue LCD |
| Control Board | Klipper | Marlin |
| Camera + Light | Yes | No |
| Nozzle Heating | Ceramic Heater | Cartridge Heater |
| Slicer Software | Orcaslicer | Cura |
| Nozzle Cooling Fan | 4010 Dual Ball Bearing | 4010 2-Wire |
| Anti-Vibration Compensation | Yes | No |
| Motion System | Dual Extrusion Beam + Pulley | Linear Bearings + Guide Rods |
| Power Loss Recovery | No | Yes |
| WIFI | Yes (2.4G) | No |
| Open Source | Yes | Yes |
| Online OTA Updates | Yes | No |
Package
FAQ
What kind of material does SV06 ACE support besides the PLA?
SV06 ACE with a 300℃ high-temperature nozzle, and supports a wide range of materials: PETG, TPU, PLA, ABS.
What type of nozzle does the SV06 ACE use?
Brass Nozzle.
Is the SV06 ACE available with a hardened steel nozzle?
Yes
How to install the Camera to the SV06 ACE?
No need to assemble by yourself, the product is ready to be installed when you receive it.
What language does SV06 ACE support?
English/German/French/Spanish/Portuguese/Italian/Chinese/Japanese
