Shipping Time and Rules
Shipping Zones and Warehouses:
We have several warehouses located in the US, EU, CA, UK, AU, and China. Normally, your order will be directly dispatched from the warehouse near your location. If you purchased a pre-sale product or received a free gift, shipping may be delayed as we prepare inventory near you. In cases where accessories are out of stock in your region, we may ship directly from China, with estimated delivery times updated on the product page.
Shipping Fees:
1. Free shipping for new 3D printers ordered from the US, EU, UK, Canada, Australia, Malaysia, Hong Kong, Taiwan, and most areas of China.(T500,SV06 ACE &SV08 will charge additional shipping costs.). 2. Refurbished 3D printers ship free to select EU countries; extra fees apply for Sweden, Slovenia, Slovakia, and Romania based on distance from our FR maintenance warehouse. 3. Accessories incur shipping fees based on weight; additional charges apply for some countries like New Zealand, Mexico, and others.
Taxes and Customs Duties:
- Import duties, VAT, and other taxes are not included in the purchase price. - Customs duty exemptions apply to certain regions and product types, detailed on our website. - Customers are responsible for paying customs duties during clearance. Refusal due to high taxes may result in a refund upon return to our warehouse.
Logistics Inquiry Methods:
- US warehouse-UPS : https://www.17track.net/en
- US maintenance warehouse-UPS : https://www.ups.com/fr/en/Home.page?
- EU warehouse-DHL: https://www.dhl.com/pl-en/home.html
- FR maintenance warehouse-DHL: https://www.dhl.com/pl-en/home.html
- CA warehouse-FedEx : https://www.fedex.com/en-us/home.html
- UK warehouse-Yodel : https://www.yodel.co.uk/
- AU warehouse-Eparcel : https://track.4px.com/#/
- China warehouse-4PX : https://track.4px.com/#/
Shipping Issues
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before shipment by contacting our customer support team at info@sovol3d.com or Sovol 3d Facebook. Once shipped, we cannot guarantee updates to your address.
Q: What should I do if the logistics tracking hasn't updated after shipment?
A: If tracking hasn't updated after 7 days, please contact us. Within 7 days, please wait patiently.
Q: Why did I receive only part of my order?
A: We may ship printers, accessories, and filaments separately due to different logistics channels causing varying delivery speeds. Contact us for tracking numbers and wait patiently for remaining items.
Q: I received a shipment delivered email but nothing arrived. What should I do?
A: First, contact your local post office and check around your delivery area (e.g., mailbox, doorway, yard). If still not found, contact us for assistance.
Q: Why hasn't my order shipped yet?
A: Shipping may be delayed 1-3 days during weekends, holidays, and festivals. You'll receive a notification email with tracking information once shipped.
Q: Which countries do Sovol products generally ship to?
A: Our products typically ship to the United States, Europe, United Kingdom, Canada, Australia, New Zealand, Singapore, Japan, Philippines, Thailand, South Korea, Malaysia, Hong Kong, Taiwan, and other parts of China.
Q: Which shipping option should I choose when purchasing accessories if not in the US, EU, or UK?
A: Please select "Ship from China".
Return Policy
Return Time:
Sovol3d.com will refund within 14 days of the received date or replace any item if the criteria are met.
Criteria for Returns:
1. Item not received: You did not receive the item you paid for.
2. Not as described: The item received is significantly different from what was described, including:
- Receiving a completely different item.
- Misrepresentation of item condition (e.g., purchasing "new" but receiving a used item).
- Item advertised as authentic but not authentic.
- Missing items from your order.
Return Steps:
- You have a 14-day dispute period from the received date. Contact us via email or direct message to confirm the issue.
- Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow time for processing.
- Before returning the product, please take a picture and provide it to us.
- After returning the product, it may take up to 25 days for us to receive it. Upon receipt at our operation center, refund processing takes 2 business days, with funds appearing in your account within 3 to 5 business days.
Return Shipping Costs:
- If the customer declines delivery, they are responsible for shipping costs for both sending and returning, plus any customs duties.
- If the return is due to customer reasons, the customer covers all shipping fees based on their chosen carrier.
- If the return is due to our error or product issues, we cover return shipping costs. Customers can choose exchange or return and must use the carrier provided, providing a shipping fee receipt including return address, tracking number, carrier company, and amount.
Warranty Policy
Warranty Time:
1 Year warranty for Printers, 1 month warranty for Accessories.
Eligibility Requirements:
- Request product maintenance within 1 year from the date of receipt.
- Provide valid proof of purchase, documents, order numbers, and detailed product and fault information.
- The printer must not have been modified, including third-party parts or firmware.
- Defective parts must not be due to incorrect operation or user error.
Warranty Steps:
- Detail the product issue, including product information, purchase details, fault description, and pictures/videos of the issue.
- A technical support engineer will attempt to diagnose and resolve the issue via email or remote assistance.
Product details
Multiple color/material printing, no waste filament!
Sovol Cura Slicer: Download
SV04 Bed Leveling Guide
| SV04 | SV02 | |
| Printing Technology | Independent Dual Extruder (Direct Drive) | Dual Extruder (2-in-1-out) |
| Build Volume | 300x300x400mm | 280x240x300mm |
| Auto Leveling | Yes | No |
| Mainboard | 32-bit TMC2209 Silent Board | 8-bit TMC2208 Silent Board |
| Build Plate | Magnetic Flexible Plate | Glass Plate |
| Runout Sensor | Yes | No |
| Belt Tensioner | Yes | No |
| Support two materials at the same time | Yes | No |
Technical Specifications:
●Extrusion Tech: Independent Dual Direct Drive Metal Extruder (IDEX)
●Build Size: 300mm x 300mm x 400mm
●Build Plate Size: 310mm*320mm
●Printer Size: 653mm*625mm*803mm (Including the filament holder)
●Package Size: 730mm*710mm*310mm
●Net Weight: 15kg
●Printing Accuracy: ±0.1mm
●Positioning Accuracy: X/Y: 0.012mm, Z: 0.001mm
●Supported Print Materials: PLA, TPU, TPE, HIPS, ABS, PETG, WOOD, PC, PA, PVA, ASA.
●Print Speed: 20~120mm/s (suggested 60mm/s)
●Stock Nozzle Diameter: 0.4 mm
●Operational Extruder Temperature: Max 260ºC
●Operational Hotbed Temperature: Max 100ºC
●Input Formats: STL, OBJ, DAE, AMF
●Ambient Operating Temperature: 8ºC-40ºC
●Connectivity: SD Card or Data Cable
●7 Step Motors: 42-40 Step Motor*1, 42-34 Step Motor*4, 42-29 Step Motor*2
Set up notice: Do not forget to install the purge bucket.
Customer Reviews
Here is a mod that I have done to give the filament feed and sensors a more direct path and less friction.
Filament holder: http://www.thingiverse.com/thing:3114139
The sensor off set is a remix of this: https://www.thingiverse.com/thing:3963489
The hole spacing needs to be reworked and I've made the mounting 20x20mm but it is not yet uploaded. I want to try and correct the hole spacing.
Happy Easter SOVOL SV04 PLA Glow in the Dark
I have had a svo4 for just under a year and a half and used it almost every day and have enjoyed it. Even tho many people said that you should not have this be your feirs 3D printer I got it as my firs any ways and it has worked really well and the customer service has been really good at taking care of problems. one prob;um i ran in to is that the filament would over heat and git jam in the direct drive and make a big mess but if you put it in a enclosure or have the ambient temp to hi so I just took it out of the enclosure and it has work fine sense then. there has only been a couple problems that I have not been able to solve and thous are that filament leaks in between the heatine box and the nozzle itself and then it drips on my parts, second is that when leveling the left extruder will hit the plate and ruin it over time and it is bad enough that i have gone thru over 2 nozzles on the left for every 1 on the right and i yous the right for more but nozzles are relatively cheap and their filament is also pretty good and at a really good price so over all i would by this 3D printer again but i would recommend getting more top support for the printer.
I've been using SV04 printer for about 3 month and didn't have any issues with it, it is actually a decent machine. It came with the latest firmware from Sovol and after initial calibration I didn't have to adjust for months anything. It is a slow machine and pretty noisy, with a medium to good quality of the prints, but for the current price of 339$ for an IDEX printer, I don't think that you can find anything better for the same price. I've done multi-color and multi-material prints without any issues, I didn't use Cura slicer that comes with the printer, I've been using only Prusa slicer that comes with predefined printers for each printing mode supported by SV04. In conclusion, I would recommend this printer for anyone who wants to play with a budget IDEX printer.
iv had the SV04 for a couple of weeks now, once the initial setting up was done and alignments complete the printing started, i do put my printers through their paces and this one is no different. i have to say its take what iv thrown at it and its couped really well, the only complaint is that one of the extruder cooling fans makes a racket (faulty bushes). All told im impressed with this machine, iv been printing with my trusty Ender 3 and my home-made printer for some 5 years now, printing dule colour is new to me (apart from doing filament swaps mid print) so having this ability is great. For the cost of this IDEX machine you cant go wrong with the SV04, take the time, set it up right and it won’t disappoint
