Shipping Time and Rules
Shipping Zones and Warehouses:
We have several warehouses located in the US, EU, CA, UK, AU, and China. Normally, your order will be directly dispatched from the warehouse near your location. If you purchased a pre-sale product or received a free gift, shipping may be delayed as we prepare inventory near you. In cases where accessories are out of stock in your region, we may ship directly from China, with estimated delivery times updated on the product page.
Shipping Fees:
1. Free shipping for new 3D printers ordered from the US, EU, UK, Canada, Australia, Malaysia, Hong Kong, Taiwan, and most areas of China.(T500,SV06 ACE &SV08 will charge additional shipping costs.). 2. Refurbished 3D printers ship free to select EU countries; extra fees apply for Sweden, Slovenia, Slovakia, and Romania based on distance from our FR maintenance warehouse. 3. Accessories incur shipping fees based on weight; additional charges apply for some countries like New Zealand, Mexico, and others.
Taxes and Customs Duties:
- Import duties, VAT, and other taxes are not included in the purchase price. - Customs duty exemptions apply to certain regions and product types, detailed on our website. - Customers are responsible for paying customs duties during clearance. Refusal due to high taxes may result in a refund upon return to our warehouse.
Logistics Inquiry Methods:
- US warehouse-UPS : https://www.17track.net/en
- US maintenance warehouse-UPS : https://www.ups.com/fr/en/Home.page?
- EU warehouse-DHL: https://www.dhl.com/pl-en/home.html
- FR maintenance warehouse-DHL: https://www.dhl.com/pl-en/home.html
- CA warehouse-FedEx : https://www.fedex.com/en-us/home.html
- UK warehouse-Yodel : https://www.yodel.co.uk/
- AU warehouse-Eparcel : https://track.4px.com/#/
- China warehouse-4PX : https://track.4px.com/#/
Shipping Issues
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before shipment by contacting our customer support team at info@sovol3d.com or Sovol 3d Facebook. Once shipped, we cannot guarantee updates to your address.
Q: What should I do if the logistics tracking hasn't updated after shipment?
A: If tracking hasn't updated after 7 days, please contact us. Within 7 days, please wait patiently.
Q: Why did I receive only part of my order?
A: We may ship printers, accessories, and filaments separately due to different logistics channels causing varying delivery speeds. Contact us for tracking numbers and wait patiently for remaining items.
Q: I received a shipment delivered email but nothing arrived. What should I do?
A: First, contact your local post office and check around your delivery area (e.g., mailbox, doorway, yard). If still not found, contact us for assistance.
Q: Why hasn't my order shipped yet?
A: Shipping may be delayed 1-3 days during weekends, holidays, and festivals. You'll receive a notification email with tracking information once shipped.
Q: Which countries do Sovol products generally ship to?
A: Our products typically ship to the United States, Europe, United Kingdom, Canada, Australia, New Zealand, Singapore, Japan, Philippines, Thailand, South Korea, Malaysia, Hong Kong, Taiwan, and other parts of China.
Q: Which shipping option should I choose when purchasing accessories if not in the US, EU, or UK?
A: Please select "Ship from China".
Return Policy
Return Time:
Sovol3d.com will refund within 14 days of the received date or replace any item if the criteria are met.
Criteria for Returns:
1. Item not received: You did not receive the item you paid for.
2. Not as described: The item received is significantly different from what was described, including:
- Receiving a completely different item.
- Misrepresentation of item condition (e.g., purchasing "new" but receiving a used item).
- Item advertised as authentic but not authentic.
- Missing items from your order.
Return Steps:
- You have a 14-day dispute period from the received date. Contact us via email or direct message to confirm the issue.
- Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow time for processing.
- Before returning the product, please take a picture and provide it to us.
- After returning the product, it may take up to 25 days for us to receive it. Upon receipt at our operation center, refund processing takes 2 business days, with funds appearing in your account within 3 to 5 business days.
Return Shipping Costs:
- If the customer declines delivery, they are responsible for shipping costs for both sending and returning, plus any customs duties.
- If the return is due to customer reasons, the customer covers all shipping fees based on their chosen carrier.
- If the return is due to our error or product issues, we cover return shipping costs. Customers can choose exchange or return and must use the carrier provided, providing a shipping fee receipt including return address, tracking number, carrier company, and amount.
Warranty Policy
Warranty Time:
1 Year warranty for Printers, 1 month warranty for Accessories.
Eligibility Requirements:
- Request product maintenance within 1 year from the date of receipt.
- Provide valid proof of purchase, documents, order numbers, and detailed product and fault information.
- The printer must not have been modified, including third-party parts or firmware.
- Defective parts must not be due to incorrect operation or user error.
Warranty Steps:
- Detail the product issue, including product information, purchase details, fault description, and pictures/videos of the issue.
- A technical support engineer will attempt to diagnose and resolve the issue via email or remote assistance.
Lock in Heat, Perfect Every Print
Ensure your 3D prints come out flawless every time by maintaining a consistent temperature within the enclosure.
Reduce Noise, Focus on What Matters
The enclosure effectively isolates your 3D printer, minimizing noise from fans and motors, so you can enjoy a quieter workspace.
Eliminate Odors
The enclosure’s built-in dust filter and exhaust fan remove harmful fumes, keeping your workspace safe and comfortable.
Brilliant Details
Easy install
Quick assembly in 15 minutes
Nylon drag chain
Fix & protects wires
Dust-proof mesh cover
For dust absorption and filtration
Axial fan
Reduce cavity temperature
Specifications
| Part | Dimensions (mm) | Material | Color |
|---|---|---|---|
| Top Panel B | 520×225×3 | Silicon Boride Glass | Black Semi-Transparent |
| Top Panel A | 520×305×3 | Silicon Boride Glass | Black Semi-Transparent |
| Front Left Panel | 460.5×225×3 | Silicon Boride Glass | Black Semi-Transparent |
| Front Right Panel | 460.5×225×3 | Silicon Boride Glass | Black Semi-Transparent |
| Left Side Panel | 461×459.5×3 | 6061 Aluminum | Iron Gray |
| Right Side Panel | 461×459.5×3 | 6061 Aluminum | Iron Gray |
| Back Panel | 451×459.5×3 | 6061 Aluminum | Iron Gray |
FAQ
Find quick answers to common questions about the SV08 Enclosure and how it enhances your 3D printing experience.
What are the advantages of using the enclosure kit with my 3D printer?
The enclosure kit helps maintain a stable temperature, which is crucial for preventing warping and lifting during printing. It also reduces noise, eliminates odors, and protects prints from external disturbances, ensuring higher-quality results.
Can I print with high-temperature materials like PETG or ABS without the enclosure?
While it's possible to print with high-temperature materials without the enclosure, using the enclosure significantly improves the print quality by maintaining a consistent temperature. This is especially important for materials like PETG, ABS, and Nylon, which are sensitive to temperature fluctuations.
How does the enclosure reduce noise compared to an open printer setup?
The enclosure acts as a barrier, isolating the printer's noise from its surroundings. This results in a quieter workspace, as it dampens the sounds produced by fans, motors, and other moving parts.
Is there a difference in the printing environment with and without the enclosure?
Yes, the enclosure creates a controlled environment by trapping heat and reducing drafts. This ensures a more stable printing process, reducing the risk of print failures due to environmental factors like dust, temperature changes, and air currents.
Will the enclosure help with eliminating odors from certain materials?
Absolutely. The enclosure is equipped with a built-in dust filter and exhaust fan, which helps remove harmful fumes and odors produced by materials like ABS, PETG, and Nylon. This makes your workspace safer and more comfortable.
