Cancellation Policy

GENERAL

SOVOL is committed to providing exceptional service a timely manner. Unfortunately, when a customer cancels without giving enough notice, it prevents another customer from being served. For these reasons, SOVOL has implemented a cancellation policy that will be observed.

CANCELLATION REQUEST

Cancellation requests may be submitted by email named info@sovol3d.com. Please note that refunds will be processed in the original form of payment. If you have any questions or concerns about our cancellation policy, please Email us: info@sovol3d.com

Your cancellation request should be subject to the return policy.

About Return Policy

Return Time

Sovol3d.com will refund within 14 days of the received date or replace any item if the criteria are met.

1.Item not received: you did not receive the item you paid for.

2.Not as described: you received an item you paid for but it is significantly different from what was described, this includes for example:

  • You received a completely different item.
  • The condition of the item was misrepresented i.e you bought the item that said "new" and the item was used.
  • The item was advertised as authentic but is not authentic.
  • You purchased three items but received two.

Sovol3d.com will refund within 14 days of the received date or replace any item if the criteria are met.

1.Item not received: you did not receive the item you paid for.

2.Not as described: you received an item you paid for but it is significantly different from what was described, this includes for example:

  • You received a completely different item.
  • The condition of the item was misrepresented i.e you bought the item that said "new" and the item was used.
  • The item was advertised as authentic but is not authentic.
  • You purchased three items but received two.

Return Steps

  • You have a dispute time of 14 days from the received date. Email us or message us directly and confirm the problem so we can resolve it.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it may take some time for the process the refund.
  • Before returning the product, please take a picture of the product and provide it to us.
  • After you return the product, it may take up to 25 days for us to receive the product. After our operation center receives the goods, it will take 2 business days to process the refund, and the refund amount will take 3 to 5 business days to appear in your account.
  • You have a dispute time of 14 days from the received date. Email us or message us directly and confirm the problem so we can resolve it.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it may take some time for the process the refund.
  • Before returning the product, please take a picture of the product and provide it to us.
  • After you return the product, it may take up to 25 days for us to receive the product. After our operation center receives the goods, it will take 2 business days to process the refund, and the refund amount will take 3 to 5 business days to appear in your account.

Return Shipping Costs

  • If the customer does not want in the delivery, the consumer can reject to accept the package and let it return to the warehouse automatically. The consumer needs to cover the shipping for sending and returning and customs duty if any.
  • If the return is caused by the consumer, the consumer should be responsible for the sending and return shipping fee. The specific fee should be based on the express company you choose.
  • If due to our reasons, the products received are not correct or have issues, provide the damage proof,the consumer is not required to cover the shipping fee for this reason. The consumer can choose exchange or return.Theconsumer are required to return the products by choosing the carrier we provided and pay the shipping fee to return the products first and provide the shipping fee receipt( the receipt should include content like the returning address, tracking number&carrier company and amount of shipping fee) because we are unable to process payment on any website. But we willrefund the return shippingfee within 2 days after we confirm the return center received the product.